Return & Refund Policy

At Veloro, customer satisfaction is important to us. Customers may request a return or refund within [X DAYS] after receiving their order, provided the item is unused, in its original condition, and includes all original packaging.

Once a return request is approved, refunds will be processed within [REFUND PROCESSING TIME] to the original payment method. Exchange options may be available depending on product availability.

If a product arrives damaged, defective, or incorrect, customers should contact us immediately at [EMAIL ADDRESS] with photos and order details so we can resolve the issue as quickly as possible.

Certain items may not be eligible for return, including personal-use items, clearance products, or items marked as non-returnable. Return shipping costs may be the responsibility of the customer unless the item received is damaged or incorrect.

We are committed to providing fair solutions and a smooth shopping experience for all customers across Saudi Arabia and GCC countries.